Booking Policy

• All appointments must be booked in advance through our website or direct message.

• A 50% deposit is required to secure your booking. This is non-refundable but transferable with sufficient notice.

• No walk-ins are accepted. We are a private studio and operate strictly by appointment only.

• Deposits are non-refundable but transferable if cancellation/reschedule terms are met (see Section 2).

• Clients must provide accurate contact details upon booking. If we are unable to confirm your appointment, it may be cancelled.

Right to refuse service policy

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Gloss Aesthetics and Beauty reserves the legal and ethical right to refuse, cancel, or discontinue services at any time and without notice, particularly in the following cases:

• The client is rude, abusive, aggressive, or sexually inappropriate.

• The client displays signs of intoxication or erratic behaviour.

• The client attempts to discuss personal or inappropriate topics, cross boundaries, or violate professional conduct.

• The client fails to follow staff directions, fails to disclose important medical or saftey information, or creates an unsafe environment.

• The staff member feels unsafe or uncomfortable in continuing the service for any reason.

Such cases will be documented, and a permanent booking ban may apply.

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Children, Guests, Companion Policy 

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• Our studio is a private treatment space, and we kindly request that no children or additional guests accompany clients unless:

  • Prior approval has been given in writing, (text or email, social media is fine)

  • The guest is a legal guardian or required support person

• We reserve the right to reschedule your appointment if unexpected guests arrive and disrupt the treatment environment.

Social Media & Digital Conduct Policy 

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• We ask that clients do not record, livestream, or photograph within the studio without consent.

• Staff may document certain treatments for record-keeping. This content is private and stored securely.

• Any public content (e.g. Instagram) featuring you will be watermarked, consented to in writing, and removed upon request.

• Abuse or harassment via online platforms will be reported and responded to legally if needed.

Client Conduct & Behavior Policy

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• Clients must act respectfully and follow the direction of staff at all times.

• Any behaviour deemed threatening, invasive, disrespectful, or inappropriate will result in immediate termination of service and future booking restrictions.

• Repeated or serious breaches may be formally documented and reported to relevant authorities.

Legal Disclaimer 

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• Gloss Aesthetics and Beauty staff are internationally qualified beauty professionals, not medical practitioners. Treatments are for cosmetic and wellness purposes only.

• Clients are responsible for following aftercare advice and disclosing accurate health information prior to services.

• We reserve the right to adjust, suspend, or revise these policies at any time without notice. Updates will be published via our official channels.

Acceptance of Terms

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By booking or receiving any service from Gloss Aesthetics and Beauty, you confirm that:

• You have read, understood, and agreed to all policies outlined above.

• You agree to behave in accordance with these terms and respect the rights of staff and other clients.

• Breach of these terms may result in service refusal and/or permanent ban.